Agenda
Agenda
Manchester Agenda
08:00 – 08:30
Registration and breakfast
08:30 – 08:35
Welcome to Broker Breakfast
08:35 – 08:55
Consumer Duty and supporting clients during the cost-of-living crisis
• The crucial aspect for insurance brokers to understand their role in assisting clients during current challenging times
• Explore strategies to help clients mitigate the financial impact of the cost-of-living crisis through appropriate insurance coverage
Michael is a senior executive in the field of risk and regulation in the financial services sector, with a strong focus on insurance. He has a deep understanding of business models in the insurance sector and the related risks.
He has founded Sicsic Advisory, the London based boutique consultancy focusing on financial services risk and regulation, in 2019. His team has a unique combination of expertise gained through direct industry experience, consulting roles and regulatory supervision leadership role in the UK insurance market.
Before setting up his own company, Michael spent 4 years at the Financial Conduct Authority (FCA) as head of supervision for the general insurance retail sector. Formerly, Michael spent five years at Aviva Plc. as Global Operational Risk Director covering Life Insurance, Asset Management and Non-Life insurance. Previously, he worked over 10 years at GE Capital in various senior risk and finance positions across commercial and corporate finance activities.
He has extensive international experience covering credit risk modelling and capital allocation, financial risk and ALM, operational risk management and quantification, conduct of business, financial crime compliance and M&A activity across multiple jurisdictions.
He is a liveryman of the Worshipful Company of Insurers.
08:55 – 09:30
Panel discussion: Differentiating in a diverging market, strategies for insurance brokers to stand out
In this engaging session, we will delve into the challenges and opportunities that arise from a diverging insurance market and explore innovative strategies to help insurance brokers stand out from the competition.
• Brief overview of the current state of the insurance market and the need for differentiation
• Understanding the Diverging Market and exploring the factors driving market divergence in the insurance industry
• Identifying the changing needs and expectations of customers
• Strategies for identifying your brokerage's unique strengths and differentiators primarily as an SME or mid-size broker
• The underinsurance challenge and its effect on both insurers and insurance brokers and how cooperation might help in mitigating the risks
With more than 40 years’ experience in the insurance market, Lynne has worked with a number of brokers including Sedgwick/Marsh, Aon, HSBC Insurance Brokers and Bluefin in roles from client management to profit centre management and sales. As Head of Sales for Willis Towers Watson Networks, Lynne is passionate about supporting independent brokers and helping to nurture new start-ups.
Lynne lives in Worcester where her hobbies include renovating the wreck of a Georgian coach-house she and her husband recently purchased and training their two German Shepherd dogs.
09:30 – 09:55
Coffee & networking break
09:55 – 10:20
Navigating the future of insurance broking: Insights and innovations
In this session, we will explore the evolving landscape of insurance broking, discuss emerging trends, and highlight innovative strategies to help insurance brokers thrive in a rapidly changing industry.
• Brief overview of the current state of the insurance broking industry
• Understanding the impact of digital transformation on the insurance broking sector
• Exploring the potential of technology and automation in improving broking processes
• Case studies showcasing successful digital transformation initiatives
• Analysing changing customer expectations and demands in insurance broking
• Leveraging data analytics and AI to understand customer behaviour and preferences
Vicky Rowlay is National Director – Business Transformation of Arch’s UK Regional Division, a position which held since 2021. Before this, Vicky was Regional Director for the North.
Vicky joined Arch as part of its 2019 acquisition of Geo Underwriting from Ardonagh where she was Regional Director in Manchester. Vicky began her insurance career with RSA where she held a number of roles during her time with them. She also enjoyed a short period working with Beaumonts Insurance Brokers.
Vicky is an experienced insurance leader, highly skilled in managing operations, business management, customer relationship management and distribution.
10:20 – 10:25
Wrap-up of Broker Breakfast
10:25 – 11:00